Portal Information Accuracy and Owner Responsibility
FCPC and its sitters are not responsible for any issues related to home or pet care if the information in the Portal has not been updated by the Owner, is outdated, inaccurate, or missing. This includes any information regarding the pet’s diet, medications, routine, household environment, or any other details critical to the proper care and safety of the pet(s) and household tasks at the start of service.

Key Policies Summary
This document highlights the most important policies of Fur’st Choice Pet Care (“FCPC”). It does not replace the full Client Contract but is designed to ensure clarity and transparency.
1. Credit Card on File (Required)
An active credit card must be maintained on file at all times in the secure Precise Pet Care Portal in order to request, confirm, or maintain reservations, whether initiated by the Client or by FCPC management.
FCPC reserves the right to charge the card on file only within the confines described in the Client Contract, including but not limited to:
Deposits
Final balances
Late or failed payments
Cancellations
Additional or emergency services
If the card on file becomes invalid or declined, services may be paused or canceled.
2. Deposits & Payments
Pet sitting and non-recurring services require a 50% deposit
Deposits secure sitter availability and are non-refundable if cancellation deadlines are missed
Recurring services are billed weekly
Monthly packages are billed in advance and are non-refundable
3. Cancellation Policy
Standard reservations: 72-hour notice required
Holiday and school-break reservations: 7-day notice required
Late cancellations may result in partial or full loss of payment
Recurring services require 24-hour notice to avoid cancellation fees
4. No Refunds for Early Returns
Once services begin, refunds or credits are not issued for early returns, shortened trips, or schedule changes.
5. Portal Accuracy Is the Client’s Responsibility
Clients are responsible for keeping all pet, home, medication, emergency contact, and access information current and accurate in the Precise Pet Care Portal.
FCPC is not responsible for issues arising from outdated or missing information.
6. Emergencies & Additional Charges
In emergencies, FCPC is authorized to act in the best interest of the pet if the client cannot be reached.
Additional time is billed in 15-minute increments
Transportation and veterinary-related fees may apply
7. Safety & Behavior
FCPC reserves the right to terminate services immediately if:
A pet becomes aggressive or unsafe
Information provided is inaccurate or misleading
No refunds will be issued in these cases.
8. Pricing & Holidays
All pricing is non-negotiable
Holiday surcharges apply on designated holidays
Pricing updates apply to future services only
Client Acknowledgment
By requesting services, signing the Client Contract, and/or using the Precise Pet Care Portal, the Client acknowledges they have reviewed and agree to:
This Key Policies Summary
The full Client Contract
All related Portal forms and releases